Customer Service
SFMOMA Museum Store Customer Service is currently available Monday through Friday from 9:30 a.m. to 4:30 p.m. Pacific Time.
Customer Service is currently closed on weekends and most major holidays.
Email: museumstore@SFMOMA.org
Toll Free: 1.888.357.0037
Local: 1.415.357.4035
Frequently Asked Questions:
- Member Discounts
- Shipping Rates + Info
- In-Store Pickup
- Refunds, Returns + Exchanges
- Payment Options
- About Custom Prints
Member Discounts
SFMOMA Members always receive at least 10% off Museum Store purchases.
During our Members–Only sales, the Member discount is doubled to 20%.
To receive your SFMOMA Member discount online, please log in with the email address associated with your membership before Checkout.
Membership questions? Please contact our Membership team at 415.357.4135 or email membership@sfmoma.org for help.
Please note the member discount does not apply to the purchase of Gift Cards or Shipping Fees.
Shipping Policies
The Museum Store ships Monday–Friday to the United States.
Our shipping department closes at 2 p.m. on weekdays, and is closed on weekends and most major holidays.
Orders received after 2 p.m. are typically shipped within 2–3 business days.
You will receive an email confirmation when your online order ships.
About Our Occasional Free Shipping Promotions
Free Shipping is via Ground in the domestic US only.
Free Shipping is not available on oversize products or shipments over 10 lbs.
Free Shipping is a limited-time promotion that we only run at special times of the year.
Free Shipping does not apply to SFMOMA Custom Prints orders.
Shipping Rates + Info
All orders are shipped via either UPS Ground or USPS.
Please allow 7–10 business days for ground delivery.
We do not ship orders on Saturdays, Sundays, or major holidays.
US Ground Shipping + Handling Rates:
Most orders ship for a $9.95 Flat Rate within the continental US.
Heavy or oversize products and shipments ship for a $29.95 flat rate.
Alaska and Hawaii, please contact us for a quote.
Some exclusions apply.
US Express Shipments:
Express Shipments are currently unavailable until after the holidays.
Shipments to Canada:
With the exception of our SFMOMA Custom Prints program, we are unable to ship to Canada at this time.
Shipments to Canada may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT upon delivery.
International Shipments:
With the exception of our SFMOMA Custom Prints program, we are unable to ship internationally at this time.
Shipments outside the United States may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT upon delivery.
Oversized Items:
Additional shipping and handling charges are required for oversized items where it is noted in the product description. Please note that these items are not available for expedited shipping.
Expensive Items:
Shipments with an order total of $500 or more will only be shipped via UPS with signature required. Because of this added level of security required, we can not ship orders with a value of over $500 to PO Boxes or APO/FPO.
In-Store Pickup
How it Works:
Shop online, choose "Pick up at Store" and we will email you when your order is ready for pickup!
Orders placed over the weekend will not be ready for pickup until the following work week.
PLEASE do not come to the store until AFTER you receive an email notification that your order is Ready for Pick-Up.
After you receive an email notification that your order is Ready for Pick-Up, you are welcome to come pick up your order at the SFMOMA Museum Store located at 151 Third Street, San Francisco.
Please be prepared to show a copy of your Ready For Pick Up email on your phone, or print out your email (for those without email on your cellphone.)
