Customer Service

 

SFMOMA Museum Store Customer Service is available Monday through Friday, 9:30 a.m. to 4:30 p.m. Pacific Time.

Customer Service is closed on weekends and major holidays.

Email: museumstore@SFMOMA.org

Toll Free: 1.888.357.0037
Local: 1.415.357.4035

 


Frequently Asked Questions:


Member Discounts

SFMOMA Members always receive at least 10% off Museum Store purchases.

During our Members–Only sales, the Member discount is doubled to 20%.

To receive your SFMOMA Member discount online, please login to the webstore with the email associated with your SFMOMA membership.

If you are having trouble logging in, you may want to reset your password. If you would like to place an order over the phone, please contact Customer Service.

Still having trouble? Please contact our Membership team at 415.357.4135 or email membership@sfmoma.org for help.

Please note the member discount does not apply to the purchase of Gift Cards or Shipping Fees.

 


Shipping Policies

The Museum Store ships Monday–Friday to the United States.

Our shipping department closes at 2 p.m. on weekdays, and is closed on weekends and most major holidays.

Orders received after 2 p.m. are typically shipped within 2–3 business days.

You will receive an email confirmation when your online order ships.

  

About Our Free Shipping Promotions

Free Shipping is via Ground in the domestic US only.

Free Shipping is not available on oversize products or items over 10 lbs.

Free Shipping is a limited-time promotion that we only run at special times of the year. 

Free Shipping does not apply to SFMOMA Custom Prints orders.

 

Shipping Rates + Info

All orders are shipped via either UPS Ground or USPS unless an expedited shipping method is chosen.

Please allow 7–10 business days for ground delivery.

We do not ship orders on Saturdays, Sundays, or major holidays.

US Ground Shipping + Handling Rates:

Most orders ship for a $7.95 Flat Rate within the continental US.

Heavy or oversize products and shipments ship for a $24.95 flat rate.

Some exclusions apply.

US Express Shipments:

For second day delivery, add $20.00

For next day delivery, add $30.00

Express Shipments are not available to Hawaii or Canada.


Shipments to Canada:

With the exception of our SFMOMA Custom Prints program, we are unable to ship to Canada at this time.

Shipments to Canada may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT upon delivery.

 

International Shipments:

With the exception of our SFMOMA Custom Prints program, we are unable to ship internationally at this time.

Shipments outside the United States may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT upon delivery.

 

Oversized Items:

Additional shipping and handling charges are required for oversized items where it is noted in the product description. Please note that these items are not available for expedited shipping.

Memberships:

Memberships will be shipped separately, free of charge, from the Membership office. Please allow 2-3 weeks to process Memberships.

 


In-Store Pickup

How it Works:

Shop online, choose "Pick up at Store" and we will email you when your order is ready for pickup!

Orders placed over the weekend will not be ready for pickup until the following work week.

PLEASE do not come to the store until AFTER you receive an email notification that your order is Ready for Pick-Up.

After you receive an email notification that your order is Ready for Pick-Up, you are welcome to come pick up your order at the SFMOMA Museum Store located at 151 Third Street, San Francisco.

Please be prepared to show a copy of your Ready For Pick Up email on your phone, or print out your email (for those without email on your cellphone.)

When is the Best Time to Pick Up your Order?

Pickup 11am– 4pm Friday through Monday, and 1pm7pm on Thursday.

There is no store pickup available on Tuesdays, Wednesdays, or Thursday mornings when the SFMOMA Museum Store is closed.

Driving to SFMOMA?

Park at the SFMOMA garage located at 147 Minna Street.

 


Returns + Exchanges

If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, or full refund within 30 days of purchase with Museum Store receipt.

Some exclusions apply:
  • Shipping and handling fees are non-refundable.
  • All sales of mark-down/SALE items are final and non-returnable.
  • SFMOMA Custom Prints are made to order and are non-returnable.

How to return your merchandise:

Email museumstore@SFMOMA.org or call Customer Service toll free at 1.888.357.0037 to let us know that the merchandise will be sent back.

Please include a copy of your receipt with the return shipment, along with a phone number + preferred time to contact you.

Address your return to:
SFMOMA Museum Store
Attn: Returns
151 Third Street
San Francisco, CA 94103

 


Payment Options

We accept the following major credit cards online: American Express, Discover, MasterCard, Visa, and Apple Pay.

If you have an SFMOMA Museum Store gift card, you can redeem it in-store or over the phone. We do not accept gift cards online at this time.


SFMOMA Custom Prints

Premium-quality reproductions of selected artworks from our collection can be purchased online at https://customprints.sfmoma.org/.