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Customer Service

Customer Service Associates are available Monday through Friday, 9:30 a.m. to 4:30 p.m. 
Customer Service is closed weekends and most major holidays.


Email: museumstore@SFMOMA.org

Toll Free: 1.888.357.0037

Local: 1.415.357.4035

 


Frequently Asked Questions:


 


Member Discounts

SFMOMA Members always receive at least 10% off Museum Store purchases.

During our Members–Only sales, the Member discount is doubled to 20%.
(The Member Price shown in the webstore is calculated by the active Member discount.) 


To receive your Member discount online, please login to the webstore with the email associated with your SFMOMA membership.

If you are having trouble logging in, you may want to reset your password.

If you would like to place an order over the phone, please contact Customer Service.

Still having trouble? Please contact our Membership team at 415.357.4135 or email membership@sfmoma.org for help.

Please note the member discount does not apply to the purchase of Gift Cards, Gift Wrapping, or Shipping Fees.


Shipping Policies

Free Shipping is via UPS Ground in the domestic US only.

Free Shipping does not apply to SFMOMA Custom Prints orders.

The Museum Store ships via UPS on Monday–Friday to the Unites States and Canada.

Our shipping department closes at 2 p.m. on weekdays, and is closed on weekends and most major holidays.

Orders received after 2 p.m. are typically shipped within 2–3 business days.

You will receive an email confirmation when your order ships containing a UPS tracking number.



Shipping Rates + Info

Continental United States Shipments:
All orders are shipped UPS Ground unless an expedited shipping method is chosen.

Please note that we can not ship to P. O. boxes or APO/FPO.

Shipping and handling rates are based on the merchandise total before taxes.

Please allow 7–10 business days for ground delivery. We will contact you in the event of a delay.

We do not ship orders on Saturdays, Sundays, or major holidays.

 

US Ground Shipping + Handling Rates:
    $0-$30.00  (order total before taxes) ships for: $6.95
    $30.01- $50.00  (order total before taxes) ships for:  $10.95
    $50.01-$75.00  (order total before taxes) ships for: $12.95
    $75.01-$100.00  (order total before taxes) ships for: $14.95
    $100.01-$200.00  (order total before taxes) ships for :  $19.95
    $200.01 and up (order total before taxes) ships for: $24.95

 

Alaska, Hawaii and Canada add $15.00

Gift Cards ship for a flat fee of $5.95

 

US Express Shipments:
For second day air delivery, add $20.00
For next day air delivery, add $30.00

(Express Shipments are not available to Canada or international destinations)

 

International Shipments:
Unfortunately we are unable to ship internationally at this time.
If you would like to discuss alternative ideas we’d be happy to help you. For example, we can work with you to mail your item to a friend/family member/colleague within the United States if you have someone who would be willing to receive the item on your behalf.
Please email museumstore@SFMOMA.org for assistance with international shipping help. 
IMPORTANT INTERNATIONAL NOTICE: Shipments outside the United States may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT upon delivery.

Oversized Items:
Additional shipping and handling charges are required for oversized items where it is noted in the product description. Please note that these items are not available for expedited delivery.

Memberships:
Memberships will be shipped separately, free of charge, from the Membership office. Please allow 2-3 weeks to process Memberships.

 


Returns + Exchanges

If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, or full refund within 30 days of purchase with Museum Store receipt.
 
Some exclusions apply:
 
• Shipping and handling fees are non-refundable.
 
• All sales of mark-down/SALE items are final and non-returnable.
 
• SFMOMA Custom Prints are made to order and are non-returnable.
 
 
How to return your merchandise:
 
Email museumstore@SFMOMA.org or call Customer Service toll free at 1.888.357.0037 to let us know that the merchandise will be sent back.
Customer Service Associates are available Monday through Friday, 9:30 a.m. to 4:30 p.m. 
Customer Service is closed weekends and most major holidays.

Please include a copy of your receipt with the return shipment, along with a phone number + preferred time to contact you.
 (Because we do not retain your credit card information, we will need to process your refund over the phone.)

Address your return to:
SFMOMA Museum Store
Attn: Returns
151 Third Street
San Francisco, CA 94103


 


Payment Options

We accept the following major credit cards online: American Express, Discover, MasterCard, and Visa.

If you have an SFMOMA Museum Store gift card, you can redeem it in-store or over the phone.

We do not accept gift cards online at this time.

 


SFMOMA Custom Prints:

Premium-quality reproductions of selected artworks from our collection can be purchased online at https://customprints.sfmoma.org/.

 


Still Have Questions?

Email us anytime: museumstore@SFMOMA.org