Customer Service

Thank you for shopping at the SFMOMA Museum Store.

Every purchase from the Museum Store supports SFMOMA’s exhibitions and education programs.

 

Contact Info + Hours:

Customer Service Associates are available Monday through Friday, 9:30 a.m. to 4:30 p.m. 
Customer Service is closed weekends and most major holidays.


Email: museumstore@SFMOMA.org

Toll Free: 1.888.357.0037

Local: 1.415.357.4035

 


Frequently Asked Questions:


 


Shipping Rates + Info



Continental United States Shipments:
All orders are shipped UPS Ground unless an expedited shipping method is chosen.

Please note that we can not ship to P. O. boxes or APO/FPO.

Shipping and handling rates are based on the merchandise total before taxes.

Please allow 7–10 business days for ground delivery. We will contact you in the event of a delay.

We do not ship orders on Saturdays, Sundays, or major holidays.

 

US Ground Shipping + Handling Rates:
    $0-$30.00  (order total before taxes) ships for: $6.95
    $30.01- $50.00  (order total before taxes) ships for:  $10.95
    $50.01-$75.00  (order total before taxes) ships for: $12.95
    $75.01-$100.00  (order total before taxes) ships for: $14.95
    $100.01-$200.00  (order total before taxes) ships for :  $19.95
    $200.01 and up (order total before taxes) ships for: $24.95

 

Alaska, Hawaii and Canada add $15.00

 

US Express Shipments:
For second day air delivery, add $20.00
For next day air delivery, add $30.00

(Express Shipments are not available to Canada or international destinations)

 

International Shipments:
Some products can be shipped to international addresses. Shipping rates are calculated based on the weight of the order and its destination. Some oversized items may not be able to be shipped to an international address. Please email museumstore@SFMOMA.org for an international shipping quote. 
IMPORTANT INTERNATIONAL NOTICE: Shipments outside the United States may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT upon delivery.

Oversized Items:
Additional shipping and handling charges are required for oversized items where it is noted in the product description. Please note that these items are not available for expedited delivery.

Memberships:
Memberships will be shipped separately, free of charge, from the Membership office. Please allow 2-3 weeks to process Memberships.

 


Returns + Exchanges

If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, or full refund within 30 days of purchase with Museum Store receipt.
 
Some exclusions apply:
 
• Shipping and handling fees are non-refundable.
 
• All sales of mark-down/SALE items are final and non-returnable.
 
• SFMOMA Custom Prints are made to order and are non-returnable.
 
 
How to return your merchandise:
 
Email museumstore@SFMOMA.org or call a Customer Service Agent toll free at 1.888.357.0037 to let us know that the merchandise will be sent back.

Please include a copy of your receipt with the return shipment, along with a phone number + preferred time to contact you.
 
Because we do not retain your credit card information, we will need to process your refund over the phone.

 


Payment Options

We accept the following major credit cards online: American Express, Discover, MasterCard, and Visa.

 


SFMOMA Custom Prints:

Premium-quality reproductions of selected artworks from our collection can be purchased online at https://customprints.sfmoma.org/.

 


Still Have Questions?

Email us anytime: museumstore@SFMOMA.org